Marketing managers often find themselves wondering what to do to improve the results of their brand campaigns, relying on gut feeling and unrepresentative samples of consumer feedback to steer their decision-making. However, decisions like resource allocation, budget direction, and channel selection all rely on wisdom gained from data. But how do you get specific, useful […]
brand loyalty
Our top content from 2019
Taking a look at the analytics and stats, I’ve compiled some lists of “top content from 2019″—i.e., most viewed or listened to—from 2019. In other words, this list excludes any blog posts or podcast episodes from 2018, even if they received more clicks or plays than their 2019 counterparts. Using raw page views and downloads […]
Walk your talk: Building a more empathetic brand for stronger customer connections
There’s a common misconception about building a brand: that brands are outward-facing masks companies wear to sell more stuff. If you want to market yourself as environmentally friendly, for example, all you have to do is slap a green label on your products and add some copy about using recyclable materials, right? Okay, but what […]
Brand loyalty and the psychology of love
As branding professionals, we want more than our customers’ money—we want their loyalty. We want them to fall in love with our brand. Ideally, we’ll create such a strong relationship with customers that they’ll stick with us—with our brand, I mean—in good times and in bad, in sickness and in…you know the drill. What’s […]
Definition of brand experience (What is brand experience?)
Definition of brand experience: the totality of all sensations, feelings, thoughts, and actions evoked by a brand.
